THIS DOCTOR'S OFFICE IS NEVER ORGANIZED

 Sorry to post late again.  Yesterday was a short day as we had to get ready to take my 93 yo mom to a doctor today.  

Before the pandemic my husband and I had been “the schleppers”.  Since both of my sisters and their husbands work full time and we are mostly retired and both self-employed, we can better spend time, normally, to take mom to assorted doctors and similar.

During the pandemic it has been tried as hard as possible for mom not to leave her assisted living residence to decrease her contacts with people and her chances of getting Covid.  (Her residence has done what we think is an excellent job of keeping the residents safe and well from the pandemic.)

Since my husband and I are also “seniors” and both have medical conditions which further make us high risk for Covid, my middle sister, who handles most of things involving my mom, had to take over as schlepper also for some medical emergencies which arose.  

But schlepping mom in addition to sister's needing to deal with her husband's medical conditions and her own, meant that she used up all of her allowed time off from work.  So we had to step up and take mom today to one of her doctors.  

We don't mind taking mom – my husband says he even enjoys it somewhat as it is something different for us to do – but we REALLY don't like take her to one doctor's office.  Doctor is a good doctor – that my brother-in-law is alive is proof of that as brother-in-law has heart trouble and very nice - but his office is in a building which houses doctors who are part of a network.  It is dealing with the network that drives husband and me crazy.  

Our first dealings with this doctor and this setup was a nightmare – in organization and it this continues to be true.  We took mom there after she had been in the hospital and had to go for followup (he had not seen her in the hospital).  The followup was the day after she had been to the hospital and my sister had made the arrangements.  We arrived for her appointment and the appointment had been made with a different doctor.  After a telephone conversation with my sister – it was to be Dr. Q or no one.  With my sister, my husband and I all complaining the office staff setup an appointment with Dr. Q for mom – some hours later in the day.  We had lunch.  We ended up spending the time between in Barnes and Nobles – husband walked around looking at what he wanted to and I pushed mom in her wheelchair aisle by aisle through the store.  When we saw the doctor basically he said nothing needed to be done – and mom should be retested at a (fixed) future date.  

When I try to make appointments for mom they cannot be made with the doctors' office, but need to be made though the hospital system's setup – for a doctor appointment in New York State I have to telephone to Florida!

No appointment up to now has gone well and all involved sitting in the waiting room for this group of doctors for hours.  Nothing is done at the appointments – each time they take mom's information again and try to weigh her (she can barely stand – how can she stand on a scale and not hold on – I have learned to get the wellness office at her residence give me in writing her last weight taken there, as well as copy of her meds).

Mom had a problem two weeks ago and was taken to a local hospital as an outpatient – and was referred back to her doctor.  Since, my sister could not take her – it was up to us.  I told mom about the appointment during our weekly telephone call last week and again by telephone, reminded her the yesterday.   We over allowed time to get to her and get her to the doctor as we never know what the traffic will be driving out there (about 45 minutes away from us) or how long it will take us to get her ready and out to our car.  

Everything went fine picking her up and getting her into the car (not an easy thing to do).  Drive to the doctor went fine – but all this is the easy part.  When we arrived at the building his office is in (again, a building offices of doctors all associated with this hospital group – a one story building) there was havoc in the parking lot.  The lot was completely filled and they were parking one's car for one so they could move it as needed.  This has happened before, but never saw so busy as today.  Husband dropped mom, in her wheelchair, and me off at the door to doctor's office – we had figured on this problem and he had planned to stay in the car if he could not park, though he likes to come in with us as he worked in a medical related field and talks “doctor”, as well as it is good to have two people listening (mom's hearing is not good).

When I mom and I entered the waiting room of doctor's office I was shocked at how empty it was.  I had to sign her in on a tablet (theirs) based system – I remembered to bring my soft tip stylus to use on the tablet as I don't show up on it when I use my finger, let alone I did not want to touch a touch pad that other people have touching.  One problem is always asks for one to put their hand on it for sign in – not sure why and while my hand does not, of course, work for this – neither did mom's when she tried it our first trip there.  I made sure to wipe my hand down well with hand sanitizer after wards – is this the best idea, for everyone to touching their hands to these pads during the pandemic?  Husband came in rather quickly – he had been lucky a car pulled out and he pulled in.  

We were shocked when we were actually called into to see the nurse practitioner a bit early.  I had taken an appointment with her as the doctor did not have any open appointments until December.  Hmm, maybe things were not as bad as they had been?  

Nurse who took us in started taking doing a test on mom.  She talked with us about why we were there and then left room.  Yeah, there had to be a problem.  The nurse practitioner we had the appointment with was not associated with mom's doctor and did not work in the same medical field as we were there for!  As I was getting ready to scream and yell – “not easy to take mom out, not good for her to be out at all...” they said that they were making arrangements for a correct person to see her.  So we did get to deal with the exam today.  Told that what she came there about – she was okay, changed a medication to help with the problem – BUT – she has an entirely different problem!!!

So we now have 3 more appointments for mom – two for testing (3 tests – 2 given together) and one to see the doctor – himself.  

Not the most organize place to go and I am not sure if they had not made the mistake they would have done the EKG at all – and her medical tests at her residence's doctor have not shown any of the problems they say exist!

On the other hand – it was good to see her.  

Tomorrow it is suppose to rain, first day it does not, we have to put our car back together as it normally is and I have to move things I keep in the front for mom to sit in the front passenger seat as that is hard enough for her to get into, the back seat would be impossible.  

THOUGHT OF THE WEEK -
Sometimes things go well, sometimes we have to deal with stupidity and there is nothing we can do about it.  As husband once said to me when I was upset when he was in medical office with similar problems - “stop getting them upset – they are going to be giving me shots!!”